Refund and Cancellation Policy

Refund and Cancellation Policy for TC Lottery Official

At TC Lottery Official, we pride ourselves on delivering a premier gaming experience with offerings like Wingo Color Game that ensure fairness and excitement. This Refund and Cancellation Policy applies to all products and services available through our website, ensuring that our commitment to customer satisfaction is upheld.

Our Commitment

TC Lottery Official operates with the highest integrity and transparency. We understand that occasional technical glitches or misunderstandings can occur, and this policy aims to address such rare instances, providing peace of mind to our gaming community.

Refund Eligibility

A refund may be considered under the following circumstances:

Game Disruption

If any game, such as the Wingo Color Prediction Game, experiences an interruption due to a system error on our platform, we will examine the issue meticulously. Should the interruption directly affect the game outcome, affected players will receive a full refund of their stake for that particular game.

Accidental Overcharges

In cases of overcharging due to a system or human error, such as a duplicated transaction, we will issue a refund for the excess charges promptly upon verification of the error.

Misconduct

In the event of misconduct by any TC Lottery Official representative or system, which leads to an unfair loss or disadvantage to the player, we will investigate the matter and rectify the situation through a refund where appropriate.

Requesting a Refund

To initiate a refund, customers are required to:

Contact our customer support within 72 hours of the incident, detailing the issue and providing any relevant evidence.

Provide accurate account information for verification purposes.

Allow up to 7 working days for the investigation and processing of the refund.

Refunds will be credited back to the original method of payment unless otherwise stated or agreed upon.

Cancellation Policy

The cancellation process is as follows:

Prior to Game Start

Cancellations of any stakes or entries can be made prior to the commencement of the game. Once the game has started, cancellations are not permitted under any circumstances.

Subscription Services

For members subscribed to recurring services, cancellations can be made any time before the next scheduled payment. The service will remain active until the end of the paid period.

Involuntary Cancellations

TC Lottery Official reserves the right to cancel any participation if found to be in breach of our terms and conditions, including but not limited to fraudulent activities or collusion.

Non-Refundable Circumstances

The following are not eligible for refunds:

Losses incurred as a result of participating in any of our games. Betting entails a level of risk that each player must accept.
Change of mind after placing a bet.
Claims made after the 72-hour window following the transaction.

Finalizing a Refund or Cancellation

All decisions regarding refunds and cancellations by TC Lottery Official are final. We strive to maintain a fair and balanced approach, ensuring that all parties are satisfied with the outcomes of any disputes.

Legal Compliance

TC Lottery Official operates in strict adherence to regulatory guidelines. Our policies are designed to provide a safe and lawful environment for all our users.

Contacting Support

For further assistance or to discuss a potential refund or cancellation, our support team can be contacted via:

Live Chat: [CLICK HERE] Accessible through our website

TC Lottery Official is dedicated to offering you a pleasurable and trustworthy gaming environment. With our robust policy framework, including this Refund and Cancellation Policy, we aim to ensure that your gaming experience, particularly with popular offerings like Wingo Color Game, is always above board and enjoyable.